Privacy Policy
Last updated: Jan 2026
1. Introduction
The Nandisas (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://thenandisas.co.za/ or make a purchase from our online store.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you browse or shop on our website, we may collect the following personal information:
Full name
Email address
Phone number
Billing and shipping address
Order details
Account login details (if you create an account)
2.2 Payment Information
We do not store or process your full payment card details. All payments are securely handled by the trusted third‑party payment gateway PayFast
This provider complies with PCI‑DSS security standards.
2.3 Automatically Collected Information
When you visit our site, we may automatically collect:
IP address
Device type
Browser type
Pages viewed
Time spent on the site
Cookies and tracking data
This helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate order updates
Respond to customer service requests
Improve our website and product offerings
Send marketing emails (only if you opt‑in)
Prevent fraud and protect our platform
Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies to:
Keep your shopping cart active
Remember your preferences
Improve site performance
Analyse traffic and usage patterns
You may disable cookies in your browser settings, but some features may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your data with trusted service providers who help us operate our business, including:
Payment processors
Courier and delivery partners
Email marketing platforms
Website hosting providers
Analytics tools (e.g., Google Analytics)
These partners only receive the information necessary to perform their services.
6. Data Security
We take reasonable technical and organisational measures to protect your information, including:
SSL encryption
Secure payment gateways
Limited access to personal data
Regular security updates
However, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights (POPIA Compliance)
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
Access your personal information
Request corrections or updates
Request deletion of your data (where legally allowed)
Withdraw consent for marketing
Lodge a complaint with the Information Regulator
To exercise these rights, contact us at: info@thenandisas.co.za
8. Data Retention
We retain your information only as long as necessary to:
Fulfill your orders
Provide customer support
Meet legal and tax obligations
You may request deletion of your account at any time.
9. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
10. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
The Nandisas – Superior Scents Email: info@thenandisas.co.za Website: https://thenandisas.co.za