1. Definitions

• “We”, “us”, “our” refer to The Nandisas.

• “You”, “your” refer to the customer or website user.

• “Website” refers to https://thenandisas.co.za

• “Products” refer to all items sold on our website, including reed diffusers, room sprays, candles, and inspired fragrances.

2. Use of the Website

By using this website, you confirm that:

• You are at least 18 years old.

• You will not use the website for unlawful purposes.

• You will provide accurate information when creating an account or placing an order.

• You will not attempt to interfere with the website’s functionality or security.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However:

• Colours may vary due to screen settings.

• Product availability may change without notice.

• We reserve the right to update product details at any time.

4. Pricing & Payment

All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.

We accept secure payments through:

• PayFast

We do not store or process your full card details. Orders are only processed once payment is successfully received.

5. Shipping & Delivery

• Delivery times vary based on location and courier availability.

• Shipping fees are displayed at checkout.

• Once an order is dispatched, tracking details will be provided (where applicable).

• We are not responsible for delays caused by couriers, strikes, weather, or incorrect address details provided by the customer.

6. Returns, Refunds & Exchanges (Integrated Full Policy)

We strive to ensure your satisfaction with every purchase. Please review our full policy below.

6.1 Eligibility for Returns and Exchanges

To qualify for a return or exchange, items must be:

• Unused and in the same condition as received.

• Returned within 7 days of delivery.

To initiate a return, email info@thenandisas.co.za with your order number.

6.2 Return Merchandise Authorisation (RMA)

Before returning any product, you must obtain a Return Merchandise Authorisation (RMA) number.

No returns of any type will be accepted without an RMA number.

When requesting an RMA, please have:

• Customer name

• Invoice number

• Serial number (if applicable)

• Nature of the issue

All packaging materials and documentation must be kept in case the product needs to be serviced or returned.

6.3 Costs for Returns or Exchanges

Returns (Refunds)

If your return is approved:

• A R150 fee plus a 10% handling charge will be deducted from your refund.

• All items, including promotional gifts or free items, must be returned.

Exchanges

For exchanges:

• A R150 fee will be added to your original order.

• Once payment is received, we will process the exchange.

Please note:

• Only one exchange is permitted per order.

• Promotional gifts or free items cannot be exchanged.

6.4 Why Are There Costs Involved?

• Shipping costs are non‑refundable as they are used to deliver or collect your order.

• Handling fees cover the cost of managing returned items, which cannot be resold.

6.5 Refund Process

Refunds are processed after inspection of the returned items.

If any concerns arise during inspection, we will contact you.

Once approved:

• Refunds will be processed within 3 business days.

• Payment gateway timelines may vary.

• If additional banking details are required, we will contact you.

6.6 Non‑Refundable or Non‑Exchangeable Items

The following items cannot be returned or exchanged:

• Items not in their original condition, damaged, or missing parts (not due to our error).

• Certain health and personal care items.

• Sale items only, full‑priced items qualify for refunds or exchanges.

7. Order Cancellations

You may cancel an order before it is shipped. Once dispatched, cancellations are no longer possible.

We reserve the right to cancel orders due to:

• Payment failure

• Suspected fraud

• Stock unavailability

• Incorrect pricing or product errors

If we cancel an order, you will receive a full refund.

8. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and branding, is the property of The Nandisas and protected by copyright laws.

You may not:

• Copy

• Reproduce

• Modify

• Distribute

• Use our content for commercial purposes

without written permission.

9. Privacy & Data Protection

We respect your privacy and comply with POPIA. Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you consent to the processing of your data as described in our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.

• We are not responsible for losses caused by courier delays, misuse of products, or incorrect customer information.

• Our total liability will not exceed the amount paid for the product in question.

11. User Accounts

If you create an account:

• You are responsible for keeping your login details secure.

• You must notify us immediately of any unauthorised access.

• We may suspend or delete accounts that violate these Terms.

12. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their content, policies, or practices.

13. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon posting on this page.

14. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be handled in South African courts.

15. Contact Information

For questions about these Terms, contact us at:

The Nandisas – Superior Scents Email: info@thenandisas.co.za Website: https://thenandisas.co.za